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Continue ShoppingWe stand behind every order. If something isn’t right, we’re here to help — fast.
Report damage
Within 48 hours
Size exchanges
Within 14 days
Response time
1–2 business days
Wrong item or damage
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us at info@hypepups.com within 48 hours of delivery with your order number and clear photos of the issue. Our team will review and resolve it promptly.
Check your order as soon as it arrives. Requests submitted after 48 hours of delivery may not qualify for review.
Wrong size?
Size exchanges
If the fit isn’t right, contact us within 14 days of delivery and we’ll do our best to find the right solution. All requests are reviewed on a case-by-case basis.
To be considered, the item must be unworn, unwashed, and in its original condition. Photos confirming the item’s condition are required with your request. If your request is approved, shipping costs for the replacement are the customer’s responsibility. We handle every case individually to make sure we find the right outcome for you.
1
Email us within 14 days
Send your order number, a description of the sizing issue, and clear photos of the item in its original unworn condition to info@hypepups.com.
2
We review your request
Our team reviews every submission within 1–2 business days and follows up with the best available solution based on your situation.
3
We sort it out
If approved, we’ll confirm next steps by email and get the right size on its way to you as quickly as possible.
Refunds
Refund policy
Approved refunds are subject to a 15% restocking fee deducted from the refund amount. Original shipping fees are non-refundable. Refunds are processed to the original payment method within 7 business days of approval.
Good to know
Additional details
Condition requirements
Items must be unworn, unwashed, and free of pet hair, stains, or odor. Items showing any signs of use are not eligible.
Sale items
All sale, promotional, and clearance items are final sale. Not eligible for return, exchange, or refund under any circumstances.
Shipping fees
Original shipping fees are non-refundable. Shipping costs for approved exchanges are the customer’s responsibility.
Case-by-case review
Every request is reviewed individually. We work with you to find a fair outcome whenever possible.
Need to start a return?
Email us with your order number and we’ll take it from there.