Frequently Asked Questions
If you need assistance, our customer service team is here to help. You can contact us via email at firstname.lastname@example.org, Instagram Direct Message, or Facebook Messenger. We will do our best to respond to your message within 24 hours.
To find the most suitable size for your dog, use a measuring tape to measure the chest girth, neck width, and length of your dog. Then, refer to the sizing chart to determine the appropriate size.
Please note that each product has its own size chart. For instance, the sizing for a Medium in one product may not be the same as a Medium in another product.
We’re here to help with any further sizing questions you may have. Please email us at email@example.com.
Due to COVID-19 safety concerns, we are unable to accept returns for size-related issues. If you need a different size, you will be responsible for any fees related to sending a replacement(s).
Please contact us at firstname.lastname@example.org with your order number and the size you require, and we will do our best to accommodate your request.
We process orders within 1-5 business days. Processing includes review, packing and sending out the order. Processing time should be added to the total delivery time.
Please visit the Shipping & Delivery page for estimated delivery times.
Due to the ongoing COVID-19 pandemic, there may be delays in shipping. Please be assured that we and our shipping partners are working hard to get your package to you as quickly and safely as possible.
Customs fees, such as duties and taxes, may be charged by your local government on imported goods, but in most cases, they are not.
Please note that the customer is responsible for paying any applicable customs fees or taxes on their order.
To track your order, please refer to the tracking number provided in the shipping confirmation email we sent you. If you did not receive a tracking number or have any trouble tracking your order, please contact our customer service team by email and we will be happy to assist you.
Please note that it will take up to 2 business days for the tracking information to become available after you receive the tracking number.
You can also track your order here: TRACK ORDER
If your package was returned to us due to incorrect or incomplete information, please contact our customer service team by emailing email@example.com. Our support team will be happy to help you arrange a replacement in most cases.
To ensure the successful delivery of your order, please make sure to provide us with accurate shipping information.
My package has not been delivered. What should I do?
If you have not received your package within the estimated delivery time as stated on the Shipping & Delivery page, please contact us. We will issue a credit or reship the order as needed.
Please note that we will only issue a credit or reship the order if it has not been delivered within 90 days of your purchase.
My package has been delivered, but I have not received it. What should I do?
If your package has been marked as delivered but you have not received it, and it’s not in your mailbox, at your doorstep, or with the front desk of your building, we recommend that you contact your local post office or the shipping courier directly.
Please note that once the courier has marked your package as delivered, we are not responsible for any losses or thefts. If your package has been lost or stolen, you will need to file a claim with the shipping carrier directly.
If you have placed an order for multiple items, it is possible that your order may be shipped in separate packages due to product availability. If this is the case, we will provide you with additional tracking numbers for each shipment.
If you have any questions or concerns about the tracking information for your multi-item order, please contact us at firstname.lastname@example.org for assistance.
We are always looking for talented and creative influencers to represent us and showcase our products. If you are interested in this opportunity, please reach out to us through our collab form.
Please note that we receive a large volume of requests, so we may not be able to respond to every inquiry. However, we will do our best to review all submissions and consider those that align with our brand values and goals.