Shipping & Delivery

We process orders within 1-5 business days. Processing includes review, packing, and sending out the order. Processing time should be added to the total delivery time.
 
Free standard shipping is available on orders over $50. For orders under $50, standard shipping fees will apply.
 
Due to the ongoing COVID-19 pandemic, there may be delays in shipping. Please be assured that we and our shipping partners are working hard to get your package to you as quickly and safely as possible.

Please note that the shipping times provided are estimates and may be subject to delay due to the ongoing COVID-19 pandemic.

Customs fees, such as duties and taxes, may be charged by your local government on imported goods, but in most cases, they are not.

Please note that the customer is responsible for paying any applicable customs fees or taxes on their order.

To track your order, please refer to the tracking number provided in the shipping confirmation email we sent you. If you did not receive a tracking number or have any trouble tracking your order, please contact our customer service team by email and we will be happy to assist you.

Please note that it will take up to 2 business days for the tracking information to become available after you receive the tracking number.

You can also track your order here: TRACK ORDER

If your package was returned to us due to incorrect or incomplete information, please contact our customer service team by emailing info@hypepups.com. Our support team will be happy to help you arrange a replacement in most cases.

To ensure the successful delivery of your order, please make sure to provide us with accurate shipping information.

My package has not been delivered. What should I do?

If you have not received your package within the estimated delivery time as stated on the table above, please contact us. We will issue a credit or reship the order as needed.

Please note that we will only issue a credit or reship the order if it has not been delivered within 90 days of your purchase.

My package has been delivered, but I have not received it. What should I do?

If your package has been marked as delivered but you have not received it, and it’s not in your mailbox, at your doorstep, or with the front desk of your building, we recommend that you contact your local post office or the shipping courier directly.

Please note that once the courier has marked your package as delivered, we are not responsible for any losses or thefts. If your package has been lost or stolen, you will need to file a claim with the shipping carrier directly.

If you have placed an order for multiple items, it is possible that your order may be shipped in separate packages due to product availability. If this is the case, we will provide you with additional tracking numbers for each shipment.

If you have any questions or concerns about the tracking information for your multi-item order, please contact us at info@hypepups.com for assistance.

Please Note…

If an incorrect shipping address is provided, Hype Pups cannot be held responsible for any lost packages. To ensure the safe delivery of your order, please double-check your shipping address before placing your order. We will do our best to assist in locating the package, but we will not be able to issue a refund or send a replacement.

Hype Pups is not responsible for any import taxes, duties, or other customs-related charges that your country may impose upon the arrival of your package. In the event that a package is deemed unclaimed, denied, or otherwise refused, we will not issue any form of refund or resend the order.