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Returns & Exchanges

Returns & Exchanges

Our Returns Policy

We stand behind every order. If something isn’t right, we’re here to help.

48-hour damage window 14-day exchange window 2-3 day response time

Wrong item or damage

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at info@hypepups.com within 48 hours of delivery with your order number and clear photos of the issue. Our team will review and resolve it promptly.

Check your order as soon as it arrives. Requests submitted after 48 hours of delivery may not qualify for review.

Wrong size?

Size Exchanges

If the fit isn’t right, contact us within 14 days of delivery and we’ll do our best to find the right solution. All requests are reviewed on a case-by-case basis.

To be considered, the item must be unworn, unwashed, and in its original condition. Photos confirming the item’s condition are required with your request. If your request is approved, shipping costs for the replacement are the customer’s responsibility. We handle every case individually to make sure we find the right outcome for you.

1

Email us within 14 days

Send your order number, a description of the sizing issue, and clear photos of the item in its original unworn condition to info@hypepups.com.

2

We review your request

Our team reviews every submission within 2-3 business days and follows up with the best available solution based on your situation.

3

We sort it out

If approved, we’ll confirm next steps by email and get the right size on its way to you as quickly as possible.

Refunds

Refund Policy

Approved refunds are subject to a 15% restocking fee deducted from the refund amount. Original shipping fees are non-refundable. Refunds are processed to the original payment method within 7 business days of approval.

Good to know

Additional Details

Condition Requirements

Items must be unworn, unwashed, and free of pet hair, stains, or odor. Items showing any signs of use are not eligible.

Sale Items

All sale, promotional, and clearance items are final sale. Not eligible for return, exchange, or refund under any circumstances.

Shipping Fees

Original shipping fees are non-refundable. Shipping costs for approved exchanges are the customer’s responsibility.

Our Promise

Every Hype Pups order is inspected and packed with care. If something isn’t right on our end, we’ll make it right.

Frequently Asked Questions

Can I exchange an item for a different size?
Yes — reach out within 14 days of delivery with photos of the item in its original unworn condition and we’ll do our best to help. If approved, shipping costs for the replacement are the customer’s responsibility. We recommend checking our Size Guide and measuring your pup before ordering to get the right fit first time.
Do you accept returns for worn or tried-on items?
No — for hygiene and safety reasons we cannot accept any item that has been worn, washed, or tried on. Every piece we ship is brand new and packed exclusively for your pup. This policy keeps all pets safe and every customer confident in what they receive.
How long do I have to report a damaged or incorrect item?
All damage or incorrect item issues must be reported within 48 hours of delivery. Check your order as soon as it arrives. Size exchange requests have a separate 14-day window from delivery.
When will I hear back about my request?
Once your request and photos are received, our team reviews it within 2-3 business days and follows up by email with next steps.
Do you refund shipping costs?
Original shipping fees are non-refundable. In approved refund cases, only the product value is returned minus the 15% restocking fee.
Are sale items eligible for return or exchange?
No — all sale, promotional, and clearance items are final sale and are not eligible for return or exchange.
How do I start a request?
Email us at info@hypepups.com with your orde