Returns & Exchanges
We want you to be completely satisfied with your purchase. Learn about our hassle-free return and exchange policy.
Our Return Policy
At Hype Pups, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a simple return and exchange process.
30-Day Returns
Return or exchange unworn items within 30 days of delivery
Free Exchanges
Exchange for a different size or color at no additional cost
Easy Process
Simple online return portal with prepaid return labels
How to Return or Exchange
1
Initiate Return
Log in to your account and select the order you wish to return or exchange.
2
Print Label
Print the prepaid return shipping label provided in your return confirmation email.
3
Package Item
Pack the item(s) in the original packaging or a secure box with the return form.
4
Ship & Track
Drop off the package at any authorized shipping location and track your return.
Start a Return
Return Policy Details
Unworn items in original condition with tags attached
Items returned within 30 days of delivery
Items in original packaging (or equivalent protective packaging)
Sale items (within 14 days of delivery)
Worn, damaged, or altered items
Items without original tags
Custom or personalized items (unless defective)
Items marked as final sale
Refund Information
Once we receive your return, our team will inspect the item(s) to ensure they meet our return policy requirements. Refunds are typically processed within 3-5 business days after inspection.
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.
For exchanges, we'll ship the new item once we receive and process your return. Exchanges are prioritized and typically ship within 1-2 business days after receiving your return.
Frequently Asked Questions
You have 30 days from the delivery date to return most items. Sale items must be returned within 14 days of delivery.
No, we provide a prepaid return shipping label for all domestic returns and exchanges. International customers are responsible for return shipping costs unless the item is defective.
Once we receive your return, it typically takes 3-5 business days to process. After processing, it may take an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.
Yes, you can exchange items for a different size or color at no additional cost, subject to availability. Simply select the 'Exchange' option when initiating your return.
If you received a defective item, please contact our customer service team immediately. We'll provide a prepaid return label and expedite your replacement or refund.
Yes, gifts can be returned for store credit or exchanged for a different size or color. You'll need the order number or gift receipt to process the return.
Our customer service team is here to assist you with any questions or concerns about returns and exchanges.
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